Shipping and Returns
AT THIS TIME WE ARE STILL SHIPPING THROUGHOUT AUSTRALIA AS USUAL.
Upon your order and receipt of payment, please allow 4-5 business days for packing and dispatch of your order. Delivery times may vary depending on delivery service providers.
Due to the nature of chocolates, we will only ship our goods on Monday-Wednesday to avoid products being held in warehouses over weekends. Order placed on Thursday-Sunday will be shipped on Monday morning. Products will be insulated and in warmer months sent with cooler packs to keep chocolates cool during transit. We endeavour as much as possible to protect the chocolates from the rigours of transport using strong packaging with appropriate insulation for both movement and temperature.
I Luv Lollies uses Sendle courier services. Our delivery providers guarantee safe and reliable delivery or your order. If you are not home you will receive a card in the mail for collection or delivery of your order.
Please note: If you choose to have your order parcel to be left on your premises we cannot be liable for lost or stolen property as a result.
Please check the shipping calculator on the checkout page for more up to date costs. Contact us if your require urgent or special delivery services. firstname.lastname@example.org or 02 6681 1700.
For any reason you are not happy with your purchase because your goods were damaged or not what you ordered, we accept returns if the goods are in original packaging and unopened from original packaging. We do not accept ‘change of mind’ returns for products purchased on this site.
We do offer a 4 day money-back guarantee from the time of delivery. A full store credit refund will be applied. Email us at email@example.com or Contact us on 02 6681 1700 to discuss further upon receipt of your delivery. Please send to 134 River St Ballina, NSW 2478.