Check out the options below to find your answers!
How will I know my order went through?
You will automatically receive an order confirmation email once your order has been placed. This will be sent to the email address you provide and depending on your email settings can land in your junk/spam folder.
I added something to my cart but now it is sold out?
If something is sold out, how do I know when it will be back in stock?
What Payment options are available?
Discounts & Promotions
My discount code won't apply, what do I do?
Discount codes are not combinable with any other offer including Free Gift With Purchase, other discount codes or sale items. If this is not the issue and you’re still having issues, shout out to the customer support team here!
My discount code isn’t working?
When does my gift card expire?
Do you send the gift cards out?
How long does it take to receive the gift card?
How do I redeem my gift card?
How long after placing my order is it shipped?
We pick & pack orders like ninjas but they can sometimes take 2-5 days to be processed – This may take a little longer following a weekend, public holiday, or a massive sale event like Black Friday.
How long does shipping take in Australia?
Are orders packed over the weekend if I order between Friday night and Sunday?
How do I know when my order is shipped and on its way?
A confirmation email will be sent from I Luv Lollies when your treats is packed and then you will hear from our shipping provider with the tracking number once your parcel is dispatched.
Where will my parcel get delivered?
We will deliver to the address you provide when placing your order. If by chance the details are incorrect, and I Luv Lollies has to resend a parcel you may be liable for this expense. Please double check your details!
Do I have to be home to receive my parcel?
Our deliveries will require a signature. If you aren’t home, you will receive a note for re-delivery. If you do opt for a ‘safe drop’ option or have ‘authority to leave enabled’ I Luv Lollies will not be liable for the package.
Where is the treats shipped from?
What about shipping outside of Australia?
International Shipping is coming soon! If you have a special order in another country contact us and we will see if we can help you.
Click & Collect
Do you have a retail shop?
Yes we do have a shop front/retail store. I Luv Lollies is located at 134 River St Ballina NSW 2478. Check out the full Click & Collect process below!
Do you offer click & collect?
We 100% offer Click & Collect. Check out the full Click & Collect options on our Website when checking out in your cart!
Where do I pick up click & collect orders from?
The I Luv Lollies shop is located at: 134 River St Ballina NSW 2478.
What are your opening hours?
Search I Luv Lollies on Google for our opening times.
What is the Click & Collect process?
How will you know when you can pick them up you ask? You will be notified via email or SMS when your treats is packed and ready for collection (when you receive the email, this will usually mean your package will be ready the next business day).
We don’t always have stock on location so we are unable to offer exchanges at our retail store.
Click & Collect exchanges will need to be done online (full return FAQs here).
Due to storing stock over multiple sites unfortunately we can’t pack your order on the spot if you do drop in to our store. You will still have to place an order online and wait for the email/SMS confirmation.
If your parcel is not collected within 10 business days your order may be cancelled and you will be issued a store credit. The items will be restocked for sale.
If you choose this option and later require the package to be shipped, postage/shipping costs will be charged.
Refunds and Returns
Am I eligible for a refund?
What If we send you the incorrect product?
If the product we have sent to you is completely incorrect and not a close substitute, we will either (A) Refund you for the value of the originally ordered item, or (B) send you a replacement.
What if we send you a faulty product?
If a product/s is shipped to you in faulty condition. We will either (A) Refund you for the value of the good/s, or (B) Send you a replacement.
What if my product is damaged during shipment?
If your parcel is damaged during shipping, we ask that you don’t sign with the courier and contact our customer service team as soon as possible and send photos of the damaged items. The customer service team will either (A) Refund you for the value of the good/s, or (B) Send you a replacement.
What if I change my mind?
Couldn’t find your question? Contact our customer service team for more help.